Careers
Job Title: Mid-Tier Engineer
Location: Mount Edgecombe, Durban – Hybrid position onsite/remote
Available: Immediately
Working hours: 08h00 – 17h00
Type: Permanent position
The Mid-tier Engineer plays a pivotal role in providing technical support expertise to our client base and ensure clients are delighted and serviced at a high standard. Subscribing to the company culture and values. To have a continuous improvement mindset striving for personal and professional excellence. Your industry-recognised expertise positions you as a mentor and influencer to junior engineers, offering guidance and knowledge transfer to technical staff within your specialised discipline.
Job Requirements:
- Bachelor’s degree or National Diploma in engineering or related field
- Minimum of 3 years of experience in technical roles
- A keen interest in IT Security (Sophos, Fortinet, Offensive Security etc. )
- A keen interest in Networking (HPE Aruba, Sophos etc.)
- Technical and analytical skills
- Excellent problem-solving and critical thinking skills
- Excellent communication and interpersonal skills
- Able to work as part of a team and independently
- Open minded to personal growth and development
- Firm understadning of Security Best Practice
- Security First mindset when solving problems
Full Job Description
Job Title: Service Desk Agent
Location: Mount Edgecombe, Durban – Hybrid position onsite/remote
Available: Immediately
Working hours: 08h00 – 17h00
Type: Permanent position
The Service Desk Agent plays a pivotal role in delivering exceptional customer service within our company. The Service Desk Agent is responsible for providing administrative support to ensure the efficient operation of the operations department. This role involves managing customer accounts, managing backend billing and ordering operations with connectivity vendors, handling service inquiries, processing orders, assisting with the coordination of service installations and troubleshooting requests. The Service Agent acts as a liaison between customers and technical teams to facilitate smooth service delivery and customer satisfaction.
This position is additionally responsible for providing first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration. With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of each query and advise customers of the consequent solution.
Job Requirements:
- Minimum of 3 years of experience in an administration role.
- Previous experience in a customer service role is preferred.
- Familiarity with internet service provider operations, domain management, and email hosting solutions is beneficial.
- Proficiency in basic computer skills, including familiarity with operating systems (Windows/macOS) and common office software (Microsoft Office).
- Strong organisational skills to manage multiple tasks simultaneously and prioritise workload effectively.
- Attention to detail to ensure accuracy in domain registrations, documentation, and billing processes.
Full Job Description
Talent Pool
These roles aren’t currently open, but we’re always on the lookout for great talent. Feel free to send us your CV so we can keep you in mind for future opportunities as our team grows.